Shipping policy

Thank you for choosing our Australian-based Pokemon card company for your card collecting needs. We are committed to providing you with exceptional service and ensuring a smooth shipping experience. Please read our shipping policy below for important information regarding your order delivery.

Shipping Methods and Timeframes: We offer the following shipping methods within Australia:

  1. Standard Shipping: Estimated delivery time is 3-7 business days.

  2. Express Shipping: Estimated delivery time is 1-3 business days.

  3. Please note that the delivery timeframes mentioned above are approximate and may vary depending on your location and any unforeseen circumstances. We aim to dispatch orders within 1-2 business days after payment confirmation.

Shipping Costs:

 

 

Shipping costs will be calculated on a flat rate. Orders over $150 are eligible for free shipping.
Order Processing and Tracking: Once your order is placed and payment is confirmed, our team will process and pack your items carefully asap. You will receive a confirmation email with the tracking details once your order has been shipped. Please allow 24-48 hours for the tracking information to be updated by the shipping carrier.

 

Delivery Address:

 

 

It is your responsibility to provide accurate and complete shipping information during checkout. We will not be held liable for any delays or additional costs incurred due to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our customer support as soon as possible.

 

I

nternational Shipping:

 

 

Currently, we only ship within Australia and do not offer international shipping. We apologize for any inconvenience caused to our international customers. We are actively exploring options to expand our shipping services in the future.

 

Lost or Damaged Packages:

 

 

In the unlikely event that your package is lost or arrives damaged, please contact our customer support immediately. We will work closely with you and the shipping carrier to resolve the issue promptly. Please note that we are not responsible for any customs fees, taxes, or duties imposed on international shipments.
Returns and Refunds: For information on our returns and refunds policy, please refer to our dedicated Returns Policy page on our website.

 

Shipping Status:

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.

If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

Order changes:

Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

Item not received:

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at info@monstermart.com.au.

 

    Please note that this shipping policy is subject to change without prior notice. It is recommended to review the policy periodically for any updates.

    Thank you for choosing our Pokemon card company. We appreciate your business and hope you enjoy your shopping experience with us!

    If you have any question, please contact info@monstermart.com.au.

    136 Norman Avenue, Norman Park, Queensland 4170, Australia.

    Phone: +61 422 396 669
    Email: info@monstermart.com.au