Refund policy

 

At monstermart.com.au, we strive to provide our customers with a seamless shopping experience. However, we understand that sometimes items may not meet your expectations or may arrive damaged. We have established a comprehensive returns policy to ensure your satisfaction.

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging (penny sleeve and toploader). You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@monstermart.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@monstermart.com.au, via the chat function on the website, calling or texting us at 0422396669.

How can customers return your products?

  • By mail

How will customers get the return label?

  • A customer representative from Monster Mart will create a return label and email or message it to the customer.

What is the restocking fee?

  • No restocking fee

The product conditions that we allow for returns:

  • New

WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:

Wrong product:

If you discover your order is flawed please contact us mail: info@monstermart.com.au  with photos of the wrong product.

We will providing a return shipping label. Once it is in transit, we will ship a replacement a product immediately.

If an item/s were missing from your order, please contact us via email at info@monstermart.com.au

Alternatively you can contact us via the chat function on the website, calling or texting us at 0422396669.

Exchange:

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: info@monstermart.com.au. We will process the free exchange.

Change of mind:

Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.

Refunds (if applicable)

Once we receive and inspect your return order, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The refund may take 3-5 business days depending on your banking institution.

Late or missing refunds (if applicable)

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@monstermart.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you have any question, please contact info@monstermart.com.au.

Parcel Collect 1011091924, Norman Park Central, Norman Park, Queensland 4170, Australia.

Phone: +61 422 396 669
Email: info@monstermart.com.au

Unfortunately we are unable to offer refunds or exchanges after the 14 day period.